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Find answers about enrollment, courses, certifications, payments, and technical access.

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Frequently Asked Questions

Browse Certifications, choose a track, then contact an advisor via the Contact page. You’ll receive enrollment steps and payment options by email.

Use “Forgot password” on the login screen. If you still can’t access your account, email support@edexinstitute.org with the email used at registration.

Digital certificates are typically issued within 5–7 business days after successful course completion and any required assessments.

See our full Refund Policy for eligibility windows and how to submit a request.

Yes. Organizations can request custom cohorts through Become a Partner.

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